Last updated: August 2026
This policy is subject to the Israeli Consumer Protection Law 5741-1981, including the distance-selling cancellation provisions, and applicable consumer law in your jurisdiction.
A top-up may be cancelled within 14 days of purchase to the extent the balance has not been used. The unused portion is refunded to the original payment method within 14 business days, less the statutory cancellation fee (5% or ₪100, the lower). Credits already used — i.e., conversions actually performed — constitute a fully rendered service and are non-refundable.
You may cancel at any time via the dashboard or by email. Cancellation takes effect at the end of the current billing period, with no further charges. Cancellation within 14 days of a first purchase entitles you to a proportional refund for unused credits, less the statutory fee.
Charged a credit for a failed conversion? Contact support with the request ID — the credit will be restored. Double or erroneous charges are corrected in full, free of charge.
Credits granted free of charge (welcome gift, compensation, promotions) have no cash value and are non-refundable.
Email [support email] with the subject "Cancellation", your full name and account ID, or use the contact form. We respond within 3 business days and process refunds within the statutory timeframes.
[support email] · [phone] · Sun–Thu 9:00–17:00 (Israel time).